Soumi Dutt's Portfolio

My Work At Global Payments

Held weekly workshops with multiple stakeholders to design the end-to-end experience for a Dynamic Pricing Tool. Designed a solution that helped salespeople view all the applicable pricing and fees related information charged to the account and make edits within the acceptable range to understand the impact both to the merchant (savings) and to the company (change in revenue).
Designed a tool that allows revenue specialists to import a list of reprice-eligible accounts and make any changes necesaary at the Merchant ID level as well as to view subsequent forecasted revenue models generated.
Owned the experience for a consumer application on POS devices that gives flexibility to customers to split their bills in a fair and concise manner in the North American region. Collaborated extensively with UX researchers to understand the North American market and subsequent customer habits. Worked closely with Developers to implement designs on POS devices.
Currently supporting additional design requests and maintaining the Payments Application "Unified Payments Application" on the POS device allowing merchants to customise their devices and use the application to collect payments from customers

NDA Disclamer : All of my work at Global payments is under an NDA. Please do reach out to me to understand more about what I do.

My Impact

Conducted weekly design workshops with the stakeholders to focus on persona problems and objectives. Designed layouts for various structures and pricing layouts that had to be supported. Ideated different flows and layouts to showcase individual account IDs and Group Pricing IDs based on their respective pricing structure. Gave the user flexibility to run calculations and see the impact of their concessions made to the single account or group and relay the same to the merchants.

Analyzed consumer habits and behaviour to allow customers four different options that allows maximum flexibility according to different user scenarios. Designed the end-to-end experience from setting up the application on the POS device to designing physical receipts that were to be given to the customers.

Designed flows and screens for the Unified Payments Application, designed to run in Standalone, Semi-Integrated ot Fully integrated mode.

Setup comprehensive component libraries and continuously collaborated with developers to ensure smooth implementation of designs. Setup accessibility guidelines and maintained responsiveness of different applications by documenting best practices.

Learnings

Focussing on the problems rather than coming up with creative solutions. I learnt how to dig deep into the problem and test out multiple iterations instead of perfecting one solution.

Accessibility should be planned for from the very beginning and should be explicitly conveyed to developers and well-defined in designs.

Designing for multiple devices should be well-documented and defined in a document to help streamline design and developer processes to be able to focus on prdouct decisions.

My overall Experience

My overall experience at Global Payments has enabled me to take ownership of projects and taught me how to communicate effectively and showcase my designs to stakeholders. I have had the privilege of exploring the payments domain and diving deep into understanding the various technologies underlying it. I have had the privilege of working and learning from some of the most harworking and kind-hearted people here. My team comprised of designers and developers working on individual projects and design systems enabling me to understand from both perspectives and the processes required to handle the projects.